je66 Privacy Policy

Introduction

je66 ("we", "us", "the Platform") operates the online gaming platform available at je66.app and is committed to protecting the privacy and personal data of all players, visitors, and registered users ("you", "your"). This Privacy Policy explains what personal data we collect, why we collect it, how we use and store it, who we share it with, and what rights you have in relation to your data.

This Privacy Policy applies to all personal data collected through the je66 platform, including data provided during account registration, gameplay, deposits, withdrawals, customer support interactions, and any other use of the platform. By using je66, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein.

Privacy at a Glance

The following cards summarise the six most important aspects of how je66 handles your data. Full details are in the sections below.

Information We Collect

je66 collects personal data through your direct interactions with the platform, as well as automatically through technical means as you use the service. The categories of data we collect include the following:

• Registration data: your full name, date of birth, Bangladesh mobile number, and a password. This data is provided directly by you when you create a je66 account.
• Identity verification (KYC) data: government-issued photo identification (e.g. National ID card, passport) and proof of address, collected when we are required to verify your identity in accordance with applicable regulations.
• Financial data: transaction records including deposit amounts, withdrawal amounts, payment method identifiers (e.g. the last four digits of a Visa card or a bKash wallet number), and transaction timestamps. je66 does not store full card numbers or mobile wallet PINs.
• Gameplay data: records of games played, bet amounts, game outcomes, session duration, and responsible gaming tool usage. This data is used to operate the platform and to fulfil our responsible gaming obligations.
• Technical data: IP address, device type (e.g. Android or iOS), browser type and version, operating system, screen resolution, and referral URL. This data is collected automatically when you access the je66 platform.
• Communications data: the content and metadata of any messages you send to the je66 support team via live chat or email, including the date, time, and subject matter of the communication.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data, unless specifically required by applicable law or expressly provided by you in the course of a support interaction.

How We Use Your Information

je66 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose that is incompatible with those set out below without first obtaining your consent.

• To provide and operate the je66 gaming platform: creating and managing your account, processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and enabling gameplay across all je66 game categories.
• To verify your identity and comply with age restriction requirements: je66 is a 21+ only platform and is required to verify that all players meet the minimum age threshold. KYC data is used solely for this verification purpose.
• To detect and prevent fraud, money laundering, account abuse, and other prohibited conduct: je66 uses transaction data, device data, and gameplay patterns to identify suspicious activity and protect the integrity of the platform and its players.
• To deliver responsible gaming obligations: monitoring gameplay patterns that may indicate problem gambling, sending responsible gaming notifications, and administering deposit limits, loss limits, self-exclusion, and cooling-off periods as requested by players.
• To personalise your experience and improve the platform: using gameplay and technical data to improve game recommendations, platform performance, and user interface design. je66 uses this data in aggregate, anonymised form wherever possible.
• To communicate with you about your account, transactions, promotions, and platform updates: je66 may send you account notifications, promotional offers, and service updates via the contact details you provided at registration. You may opt out of promotional communications at any time by contacting support.

Legal Basis for Processing

je66 processes your personal data on one or more of the following legal bases, depending on the nature and purpose of the processing:

• Contractual necessity: processing is necessary to perform the contract between you and je66 — specifically, to provide the gaming services you have registered for, process your transactions, and manage your account.
• Legal obligation: processing is necessary to comply with applicable laws, including age verification, anti-money laundering (AML) checks, and record-keeping requirements.
• Legitimate interests: processing is carried out for je66's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and platform improvement — provided these interests are not overridden by your fundamental rights.
• Consent: where we rely on your consent as the legal basis (e.g. for sending promotional communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Sharing of Personal Data

je66 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties, strictly for the purposes described and subject to appropriate data protection agreements:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard processing networks receive the minimum data necessary to process your deposit or withdrawal transaction. je66 does not transmit your full payment credentials to any payment provider beyond what is required to complete the transaction.
• Game content providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other certified game studios may receive anonymised session or gameplay data strictly for the purpose of delivering the game service and ensuring fair play certification.
• Regulatory and law enforcement authorities: je66 may be required by applicable law to disclose your personal data to government bodies, financial regulators, law enforcement agencies, or courts. Such disclosure will only occur where legally compelled and will be limited to the data specifically requested.
• Technology and infrastructure providers: cloud hosting, security monitoring, and platform analytics providers who process data on je66's behalf under contractual data processing agreements. These providers are prohibited from using your data for any purpose other than providing services to je66.

Cookies and Tracking Technologies

je66 uses cookies and similar tracking technologies to operate the platform, remember your session, and analyse how the platform is used. The following categories of cookies may be active when you use je66:

• Essential cookies: required for the platform to function. These include session cookies that keep you logged in during a gaming session and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: used in aggregate, anonymised form to understand how players navigate the platform, which games are most popular, and where technical issues occur. Analytics data is used solely to improve the je66 platform and does not identify individual players.
• Preference cookies: used to remember your platform settings such as language preference and display options, so you do not need to reconfigure the platform each time you visit.

Most modern mobile browsers allow you to control cookie behaviour through your browser settings. However, disabling essential cookies will prevent you from logging in and using the je66 platform. Disabling analytics or preference cookies will not prevent you from playing.

Data Security

je66 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the je66 platform, encrypted storage of sensitive account data, strict access controls limiting data access to authorised personnel only, and regular security reviews of our systems and third-party integrations.

While je66 takes its data security obligations seriously and applies industry-standard protections, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, je66 will notify affected players without undue delay and take immediate steps to contain the breach and minimise its impact.

Data Retention

je66 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account and registration data is retained for the duration of your active account and for a minimum period of 5 years after account closure, in line with standard financial record-keeping requirements applicable to online gaming platforms operating in Bangladesh.
• Financial transaction records are retained for a minimum of 5 years from the date of each transaction to comply with anti-money laundering and financial reporting obligations. These records may be retained for longer if required by a specific legal or regulatory obligation.
• Support communications and responsible gaming records are retained for the duration of your account and for 3 years after account closure. If a player has invoked a self-exclusion, records of that self-exclusion are retained indefinitely to prevent re-registration during the exclusion period.

Your Rights Over Your Personal Data

As a player on the je66 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the je66 support team at [email protected]. je66 will respond to all valid requests within 30 days.

• Right of access: you have the right to request a copy of the personal data je66 holds about you, together with information about how it is being used. je66 will provide this information in a clear, readable format within 30 days of receiving a valid request.
• Right to rectification: if any of the personal data je66 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. Where data is used for account operation, correction may require identity re-verification.
• Right to erasure (right to be forgotten): you may request that je66 delete your personal data. je66 will comply with valid erasure requests subject to any legal or regulatory obligation that requires the data to be retained (for example, financial records required by AML regulations).
• Right to restriction of processing: in certain circumstances (for example, while a rectification request is being assessed), you may request that je66 restrict the processing of your data to storage only, without any active use.
• Right to data portability: where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that je66 provide your personal data in a structured, commonly used, machine-readable format.

je66 will not charge a fee for exercising any of the above rights unless a request is manifestly unfounded or excessive, in which case a reasonable fee may be applied. je66 reserves the right to verify your identity before actioning any data rights request to prevent unauthorised access to another player's data.

Children's Privacy

je66 is strictly an adults-only platform. We do not knowingly collect, store, or process personal data from any individual under the age of 21. If je66 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed without refund. If you believe that a minor has registered on je66, please notify us immediately at [email protected] so that we can take appropriate action.

Changes to This Privacy Policy

je66 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where the changes are significant, will notify registered players via their account contact details with a minimum of 14 days' advance notice before the changes take effect.

Your continued use of the je66 platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. We recommend that you review this Privacy Policy periodically to stay informed about how je66 protects your data.

Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data je66 holds about you, please contact our support team using the email address below. We aim to respond to all privacy-related enquiries within 24 hours. For formal data rights requests (access, erasure, portability), please allow up to 30 days for full resolution.